Shipping policy

Processing Times

All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• Express Shipping: 1–2 business days

Delivery delays may occasionally occur due to carrier issues, weather conditions, or high-volume seasons.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Tracking information may take 24–48 hours to update.

Shipping to P.O. Boxes

We ship to P.O. Boxes and APO/FPO addresses where available through our carriers.

International Shipping

We currently ship to select international destinations.
Shipping rates and delivery times vary based on location and will be shown at checkout.

Please note that international shipments may incur customs fees, duties, taxes, or import charges. These fees are the responsibility of the customer.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost or stolen after delivery is confirmed by the carrier.

If your package arrives damaged, please contact us within 48 hours with photos of the item and packaging so we can assist with a resolution.

Address Accuracy

Please ensure your shipping address is correct at checkout.
 We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Order Changes or Cancellations

Once an order has been processed or shipped, we are unable to make changes or cancellations. If you need help, please contact us as soon as possible at our support email.

Contact Us

If you have any questions about your shipment, feel free to reach out:
Email: rebecca@liveritual.com